2024-25 Resort Operations Manager

Are you ready to get back to the core of winter sports? Do you lead from the front to ensure the best possible guest and employee experience? Do you push on with optimism even when Mother Nature deals some tough cards? White Hills Resort in Newfoundland and Labrador seeks a Resort Operations Manager to execute and enhance the business plan, and lead a team determined to offer our guests the best of winter in the Atlantic. This is a rare opportunity to put your skills and experience to the test at North America’s eastern most ski and snowboard area.

Duties and responsIbilities

The Resort Operations Manager will focus on day-to-day operational excellence, while assisting board members with the development of marketing plans, fundraising initiatives, and grant applications.
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Board collaboration

  • Implement Alpine Development Alliance Corporation (ADAC) priorities and decisions
  • Provide operational advice and guidance to the board including industry insights and trends
  • Prepare operational updates and business performance reports
  • Enhance strong relationships with key local stakeholders and partners like the Clarenville Nordic Ski Club and the Discovery Trail Snowmobile Association
  • Monitor organizational effectiveness and implement change when required

Employee and volunteer management

  • Foster a positive and respectful working environment for all employees
  • Ensure that all departments and volunteers adhere to Occupational Health and Safety standards, and that employee qualifications and certifications are up to date
  • Oversee hiring, training, and orientation programs
  • Liaise with key volunteer groups to ensure resort objectives are met and operational resources are in place

Resort operations

  • Work closely with the leadership team to execute the annual plan
  • Ensure lifts, facilities, equipment, and trails, are expertly prepared for opening throughout the winter season
  • Adhere to all federal, provincial, and industry codes and standards
  • Continually monitor weather and snow conditions to assist with snowmaking and grooming activity
  • Understand daily weather and snow conditions to make open or closed decisions
  • Maintain a strong and collaborative working relationship with provincial government departments and key suppliers
  • Enhance existing relationships with industry organizations like the Canadian Ski Council, Atlantic Snow Resorts Association, CSIA, PSIC, CADS, and ski and snowboard racing /event groups
  • Respond to guest concerns with a fix it up philosophy
  • Activate additional winter revenue streams like events and races. Lead negotiations, contracting, and fulfillment
  • Other duties as required

Financial management and reporting

  • Maintain cost controls to ensure business units stay within plan
  • Oversee purchasing to ensure supplies are sourced efficiently and at the best price
  • Consult with financial controller on the management of payables and receivables

About you

  • A minimum five years in a resort operations leadership role
  • A qualification in ski area management or a related field would be a strong asset
  • Demonstrated experience working with ropeways, surface lifts, snowmaking, and snow grooming equipment
  • Ability to work in a fast-paced environment with exceptional time management skills
  • Strong written and verbal communication skills
  • Physical ability to work outside in harsh weather conditions
  • Current First Aid and Working at Heights certifications would be considered an asset
  • A passion for mountain sports including strong skiing or snowboarding ability

About the resort

White Hills Resort, less than two hours drive from St. John’s, is looking to the future after a significant investment to improve facilities and services.

  • Owned by the growing community of Clarenville and governed by an incorporated board of directors who are passionate about skiing and snowboarding
  • The region’s premier winter sports destination
  • The winter season is expected to run from mid-January to mid-April, but the resort opens earlier if snow and weather allows
  • Up to 40 seasonal employees

working hours and conditions

  • This is not a remote work opportunity. It is expected that the Resort Operations Manager will always be on-site when the area is open for skiing and snowboarding
  • The role includes a mix of outdoor, indoor, and office-based work
  • Weekend, holiday, and after-hours work is required

reports to

The Chairperson, Alpine Development Alliance Corporation

compensation

  • A competitive package based on experience and credentials will be negotiated with the successful candidate
  • Perks including a family season pass and resort discounts
  • Indoor and outdoor uniform

are you up for more?

Schedule a confidential chat to ask questions and find out about the recruiting process.
Contact: skijobs@whitehillsresort.com