Protect your Season Pass investment and buy with confidence.T he White Hills Resort Season PassEarly Termination and Refund Option must be purchased at the same time you buy your SeasonPass. This option is strongly recommended for all pass purchases.
Terms and Conditions
Early Termination and RefundOption (the“Option”) Subject to the exceptions, limitations, and other provisions of the Option, a Season Pass holderwho has purchased the Option is entitled to early termination of Season Pass holder rights and obtain a refund as set out below in the event of:
- Injury, death, pregnancy or onset of an illness of the Season Pass holder that prevents the passholder from participating in skiing or snowboarding for the remainder of the season. Early Termination Refund Schedule applies.
- A pass holder moves to a location outside the local area for employment reasons. The local area is defined as Eastern Newfoundland and Labrador including all localities within a 200km radius of Clarenville, Newfoundland and Labrador. The date of employment start must be within 45 days ofSeason Pass purchase. The Early Termination Refund Schedule applies.
- You are unable to use your pass because the municipality, province, or country in which your permanent residence is located is subject to a“stay at home”, “shelter in place”, or other comparable mandatory government order lasty thirty (30) or more consecutive days. Your permanent residence refers to your fixed and principal home for legal and tax purposes. Early Termination Refund Schedule applies.
The right to exercise this Option commences on the date the fee is paid and terminates at theconclusion of 2024-25 White Hills Resort operations.
Early Termination Refund Schedule (applicable to events 1, 2 and 3 above)
Upon acceptance by White Hills Resort of a permitted early termination, the refund will be as follows:
- Prior to the first operating day of the 2024-25 winter season: 100% of purchase price, minus the fee paid for the termination option.
- Between the first operating day of the 2024-25 winter season and January 31, 2025: 75% of purchase price, minus the fee paid for the termination option.
- Between February 1, 2025 and February 28, 2025: 50% of purchase price, minus the fee paid for the termination option.
- After March 1, 2025: No refund will be issued.
Early Termination and Refund Procedure
Please submit your request in writing to White Hills Resort: info@whitehillsresort.com
When presenting your notice to terminate, please provide the following information:
- Name of pass holder
- Letter of explanation
- For health-related situations (event 1)
- A medical certificate showing first date of treatment
- A statement from a doctor stating that the Season Pass holder is unable to ski or snowboard and how long the illness or injury will prevent participation.
- For employment related situations (event 2)
- A letter of employment specifying location of work site and start date
Conditions
The following conditions apply to the Option:
- The Option must be purchased at the time of Season Pass purchase.
- The refund procedures must be completed within thirty (30) days of being entitled to early termination and occur prior to the end of the current winter season to be eligible for are fund.
- The Option fee is not refundable in the event of a notice to terminate.
- Refund can only be claimed in the current winter season.
- If the current Season Pass is used for any reason after the date of illness, injury, or move from the local area, no refund will be issued.
- Season Pass usage will be determined by White Hills Resort and will not be determined by the Season Pass holder.
- All refunds will be issued within thirty (30) days of refund approval.
- No refund will be issued outside the above guidelines.
Exceptions
A notice to terminate on the grounds of an inability to ski or snowboard:
- Caused by or contributed to by intentional self-injury.
- Due to pre-existing conditions.
- Do to an injury or illness that does not prevent the Season Pass holder from skiing or snowboarding.
Contact
For more information, please contact White Hills Resort Guest Services.
By phone: 709.466.4555
By email: info@whitehillsresort.com
In person: Ticket Office, located on the ground floor of the resort Day Lodge.
